How We Work / FAQ

Every medical case is unique. Sometimes additional tests or consultations are required. We calculate the cost once we receive your initial information.

• We are a team of specialists with years of experience working with complex cases, even in challenging geopolitical conditions. We guarantee safety, top-quality service, and advanced technologies.
• For any condition, a second or even third medical opinion is highly valuable. We always provide you with options, arrange online or written recommendations, and you decide how to proceed.

It depends on your individual case and health. If a long hospital stay is too costly, we can arrange rehabilitation with visiting specialists at a nearby hotel.

Prepare scans of all your medical documents, even older ones. They help us evaluate your medical history and give you a quicker response.

• Russian-speaking support throughout all stages.
• We provide professional translation of all documents into the required language.
• Our hematologist-oncologist Serge Bonnetier speaks Russian, English, French, and Armenian.

No. We can arrange treatment at a clinic of your choice upon request.

We arrange treatment both in Russia and abroad. You can contact us if you are confused by different diagnoses, if doctors are not helping, or keep referring you elsewhere. We will guide you on the right path.

• Fixed service costs (no hidden fees).
• A contract with clear conditions (what’s included, deadlines, responsibilities).
• Refund option if the service fails to deliver.
• Full patient support (from diagnostics to rehabilitation).
• Emergency assistance (e.g., complications after surgery).
• Psychological support (consultations with psychologists).